Frequently Asked Questions (FAQ)
What are Libya Herald’s terms and conditions of usage?
Click here for Libya Herald’s terms & conditions
What is Libya Herald’s copyright policy? Click here for Libya Herald’s copyright policy?
Who owns Libya Herald?
Libya Herald online www.libyaherald.co, Libya Herald Business Eye, and all its forms were founded and are owned by Michel Cousins, Editor-in-Chief, and Sami Zaptia, Managing Editor, operating from their registered offices: Sharikat M’arafat Libya, Hay Demashque, Tripoli – P.O. Box 83510 – Libya, and; Tripolis Research & Marketing Ltd., 205/1 Vincenti Buildings, Old Bakery Street, Valetta VLT 1453, Malta.
As a private concern, the Libya Herald is independent of any political party, government entity or religious organisations in Libya and internationally. Our editorial content is news-led and not influenced by advertising.
How often do you publish?
Online www.libyaherald.com is updated daily, and Libya Herald Business Eye is currently published in print and online pdf formats every two months.
What is the My Account section? This section allows you to verify and modify your personal details; subscribe, and renew your subscription.
What information do I need to subscribe? If you wish to subscribe we will need you to complete the online subscription registration form, giving your name, contact details and payment information.
What is my subscriber number? Your subscriber number is a number which enables us to identify you and your subscription.
How do I renew my subscription? Your subscription will automatically renew, unless you email [email protected] that you wish to cancel.
How do I change my subscription into a corporate or multi-user license? Contact [email protected] indicating your subscriber number and the type of subscription you would like.
Why do I no longer have access to my subscription? Either your subscription has run out, or it has been suspended due to non-payment.
Forgotten password – If you have forgotten your password or sign-in (e-mail address), please contact us with your name and subscriber number at [email protected]
Can other people use my subscription? No, a subscription is for a named user, and allowing others to use your subscription would breach our terms and conditions of use.
I have colleagues who would like to subscribe. Contact [email protected] for information or subscribe to the corporate/multi-user license.
How do I sign in? You enter the e-mail address and password that you gave when you created your account, in the window at the top of the homepage. The system tells you that you are signed in. You have access to your personal details and the options “Sign out” or “Log Out” show on the screen.
What are my sign-in details ? If you have forgotten your password please contact [email protected]
I cannot see the full article and have been asked to subscribe. You need a valid subscription if you wish to access articles that are not free of charge.
An error is showing when I sign in. A technical problem may prevent you from being identified. Please remove cookies and temporary files from your navigator. Return to the website and the problem should be resolved.
How can I pay?
Payments can be made by:
• International credit card payment online at www.libyaherald.com – Visa or Mastercard
Alternatively in Libya to our Tripoli office: Sharikat M’arafat Libya, Hay Demashque, Tripoli. Email: [email protected]
• Payment by cash or cheque, or by bank transfer to either the Libyan or Maltese bank accounts in Libyan Dinars, US Dollars or Euros.
Why has my online payment been refused? Refusal for an online payment can happen for reasons to do with your credit card. If you have a problem paying online we advise you to contact your bank.
My payment has been validated but I can’t access the article. This can happen due to a temporary malfunction between the payment platform and our computer system. We have a record of the transaction and will do everything we can to rectify the situation as quickly as possible.
Who do I contact about advertising?
How do I sign up for Libya Herald email newsletter?
In order to sign up for our email newsletter, you must first register on www.libyaherald.com. If you have a paid subscription, you will already be registered to receive the newsletter. Newsletters are free, with no obligation to subscribe.
Each e-mail newsletter contains news headline links to news articles published on www.libyaherald.com website. Some news articles will be free, others restricted to paid-up subscribers.
I signed up for Libya Herald, but I have not had any correspondence from you – why is this?
There could be a few reasons for this. Firstly, you should check that the email address you provided is correct and working. Another possibility is that your mail server is blocking our emails, as it sees them as spam. To check this, either look at your privacy settings on your computer, or speak to your IT department to add Libya Herald to your safe list.
I no longer wish to receive Libya Herald email newsletters – what do I do?
When you receive an email you wish to unsubscribe from, click on the unsubscribe link at the bottom.
How do I get working experience at Libya Herald?
Libya Herald welcomes CVs from prospective journalists seeking intern opportunities, regular contributors, or those seeking a full-time career in either journalism, news design, or advertising. Working in Libya, we prefer candidates who have English and Arabic language skills. Send your CV, and cover letter to us at [email protected] Only successful candidates will be contacted.
How can I receive print copies of Libya Herald Business Eye magazine?
Libya Herald Business Eye is currently printed every two months (6 issues per year). If you would like to be sent copies of the magazine (minimum 10 copies of each issue), please place your order here, Provide your contact details, number of issues, and delivery address. When we receive your order we will confirm the courier costs for delivery to your address, and notify you of these costs. If you agree these will be added to the total cost of your order and we will send you an invoice for payment in advance.
We will deliver the magazines to the address you supply to us when you place your order and will not be liable to you for any delay in delivery or non-delivery if – payment is not fulfilled, incorrect contact or delivery details are provided, or due to any other factors beyond our control.
I have a news story, article to submit and would like to contact the editorial team?
What if I wish to submit content for publication
If you submit articles, images, graphics etc to the Libya Herald for publication, you must have created the works, or you have permission from or are authorised by the owner of the material to send to us. By submitting the material, you are granting us a perpetual royalty-free worldwide licence to publish or republish, or otherwise use any format, including without limitation in print and electronic formats.
Decisions on publishing are at the sole discretion of Libya Herald. We reserve the right to rearrange, edit or modify any content sent, as we think suitable for publication on Libya Herald. If the content is published your name may appear if you wish, however you will not be paid unless agreed in writing in advance of publication.
How can I contact Libya Herald?
Customer Service: [email protected]
Editor: [email protected]
Business news: [email protected]
Advertising: [email protected]